TERMS AND CONDITIONS
SHIPPING & DELIVERY
We utilize different shipping partners depending on the size of your order and where you live. Once you've added your products to your cart and proceeded to checkout, you will be able to see which service your order will ship with.
The delivery time is approx. 1-5 business days depending on which shipping service you have chosen. If you need express delivery please choose DHL Express. They deliver almost anywhere within 1-2 business days.
We apply free shipping within UK on all orders from £69. If the value of the order is less, you will be charged from £8 for the shipping. The delivery time is approx. 1-5 business days depending on which shipping service you have chosen.
We apply free shipping within the EU on all orders from 89€. If the value of the order is less, you will be charged from 9€ for the shipping. The delivery time is approx. 1-5 business days depending on which shipping service you have chosen.
We apply free shipping outside the EU and the UK on orders from 119€. If the value of the order is less, you will be charged from 15€ for the shipping. The delivery time is approx. 1-5 business days depending on which shipping service you have chosen.
PRICE, VAT AND CUSTOM DUTIES
To UK and Norway both VAT and custom duties is included in all prices on the website. Outside EU, except to UK and Norway, orders may be subject to additional charges such as sales VAT, import and custom duties.
The price applicable is that which is stated on the website the day you place your order. You will always see the sum total including delivery in the checkout before you confirm your order.
Payment is made safely and smoothly through following payment providers:
Klarna payments (for countries that accept Klarna)
Sofort payments (for countries that accept Sofort)
iDEAL payments (for countries that accept iDEAL)
EPS payments (for countries that accept EPS)
Bancontact (for countries that accept Bancontact)
When you have completed your purchase, you will automatically be sent an order confirmation to the email address you entered. If something is wrong or you did not receive a notification via email, it is your responsibility to contact us.
RETURN POLICY, COMPLAINTS AND WARRANTY
When purchasing products on kunskapstavlan.com the customer has a 30 day cooling off period. The product and product packaging must be intact, that is, unused and not destroyed or damaged. Return shipping is paid by the customer if you decide to cancel within the cooling off period. Contact us for more information. We pay back the amount you paid for the item, including the shipping cost. Exceptions apply, however, if there are any additional delivery costs in case you have chosen a different delivery method than the standard delivery that we offer. If you return part of the order, the delivery cost will not be refunded. A 3 year guarantee applies after you have received the product. To register, contact us. Please save the packaging in case you need to complain to the postal service about shipping damage. The guarantee is provided according to the Consumer Rights Act. Contact us for detailed instructions regarding the above.
PRIVACY, SECURITY AND PERSONAL INFORMATION
We at Kunskapstavlan® believe that integrity is extra important for our customers and site visitors. Your personal information is handled in accordance with the GDPR (General Data Protection Regulation). Personal data is all information that can be derived from a physical living person. For example names, personal details, address, e-mail address and phone number. The notice board is the personally responsible person for the information you provide as a customer to us for handling your order. We treat your personal information with utmost caution and ensure that your customer information is used only by us at Kunskapstavlan®. The data is stored and used to fulfill our commitments to you. This means that information about you is also provided to our payment and invoice partner as well as the current logistics partner. We may use your information in any correspondence. We process your personal information in the EU / EEA area. In cases where your personal data should be used outside of the EU, for example, by one of our payment and invoicing partners or current logistics partner, we always ensure that adequate safeguards are in place so that recipients treat the data in the same safe manner as we do. If you want us to remove your information, you can contact us at any time and ask us to remove you. You are entitled to contact us for a registry of the information we deal with about you. Through your registration and / or order you agree to the Kunskapstavlan's Terms.
SALES TO MINOR
If you are under 18 you must have parental permission to order from us.
The basis of our business is to convey knowledge through beautiful and stylish design. Kunskapstavlan® always strives for the information on this site and our products to be accurate and up-to-date. Kunskapstavlan® is constantly working on quality assurance of all information. Nevertheless, there may occasionally be some errors and shortcomings. The website and products contain general information and should not be construed as recommendations. It is the responsibility of the customer to check that the information is complete, accurate and reliable, including but not limited to raw materials, ingredients, cooking temperatures, cooking times, health information, information about the human body and nature, and all other information contained on the website and in the products. Kunskapstavlan® makes no guarantees (express or implied) regarding the accuracy and detail of the information. Use of the content or information on this site or the products is at your own risk. Kunskapstavlan® declines all liability, without exception, for any loss or damage of any kind, whether direct, indirect or consequential, which may arise through the use of or access to the information
Kunskapstavlan® is run by Kunskapstavlan AB org. nr. 559117-0872, based in Stockholm, Sweden. The company is approved for F-tax and VAT registered.