Q&A

WHAT IS THE SHIPPING COST?
We utilize different shipping partners depending on the size of your order and where you live. Once you've added your products to your cart and proceeded to checkout, you will be able to see which service your order will ship with.

HOW LONG DOES THE DELIVERY TAKE?
The delivery time is approx. 1-5 business days depending on your location.

WHICH SHIPPING SERVICES CAN I CHOOSE FROM?
We utilize different shipping partners depending on the size of your order. Once you've added your products to your cart and proceeded to checkout, you will be able to see which service your order will ship with.

DO I PAY CUSTOMS DUTIES?

To the UK and Norway customs duties are included in all prices on the website. Outside the EU, except to the UK and Norway, orders may be subject to additional charges such as customs duties.

WHAT PAYMENT OPTIONS DO YOU OFFER?
You can pay for your order with any of the following providers:

Apple Pay
Google Pay
Paypal
VISA
Mastercard
Maestro
AMEX
Klarna payments (for countries that accept Klarna) 
Sofort payments  (for countries that accept Sofort) 
iDEAL payments (for countries that accept iDEAL)
EPS payments (for countries that accept EPS)
Bancontact (for countries that accept Bancontact)
 
DO YOU SELL FRAMES?
Yes we do. We offer several different types of frames; classical black and white pinewood, classical solid oak frames and poster hangers in oak. 
 
WHY KUNSKAPSTAVLAN®?
If you want something more than just beautiful design you should take a closer look at Kunskapstavlan®. We are in business to make a change. Through design we make knowledge available and closer to you, keeping the two of you connected in your everyday life. Translated from Swedish, Kunskapstavlan® literally means ‘knowledge art’, which in itself is the essence of what we do. We create design with a purpose. No matter which product, there is a wish for a change for the better, whether it’s in the little things or the larger context. And in the end, we want to contribute to make the world a little bit better.

IS KUNSKAPSTAVLAN® ECO-FRIENDLY?
Definitely! This was a no-brainer for us. For our prints we use eco-friendly paper with both an FSC and EU Ecolabel certification. Our products are manufactured in Sweden using Nordic Swan Ecolabel, the nordic top eco certification.

WHAT KIND OF PAPER DO YOU USE?
Kunskapstavlan® products are printed on 200 g/m2 matte age resistant paper. The paper also has both FSC and EU Ecolabel certifications.
 
IF NEEDED, WHERE DO I MAKE A COMPLAINT?
We hope that you will always be satisfied, but if you are not, please contact us as soon as possible via our contact form and we will help you.

IF I WANT TO RETURN MY ORDER?
Of course you can. You have free returns within 30 days, but please note that you—the customer—are responsible for the postage. Read more under Terms & Conditions. 

CAN I FIND YOU ON INSTAGRAM?
Yes, follow us here at @kunskapstavlan.

I’M INTERESTED IN BECOMING A RETAILER FOR KUNSKAPSTAVLAN®, WHO DO I TALK TO? 
We are so happy that you like Kunskapstavlan! Contact us directly via our contact form and you will get all the information you need.

WHERE IS KUNSKAPSTAVLAN® LOCATED? 
The company is located in Stockholm, Sweden.
 
I HAVE SOME MORE QUESTIONS, WHERE DO I GET ANSWERS?
We will be happy to answer! Send your question via our contact form.